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Knowledge base
ICDL (5)
Examinations (4)
Download Your ICDL Certificate and Badge - Instructions
How to Join a Zoom Meeting and Share Your Entire Screen
Skillsbox Candidate User Guide
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Diagnostics (3)
Why does my ICDL diagnostic result show “Undefined”?
ICDL Diagnostic Results (Below 85%) – What to Do Next?
How to Run an ICDL Diagnostic Test (Skillsbox)
SkillsBox (5)
How to Register on the ICDL (Skillsbox) website
How to access the Diagnostic Tests and Exams on the ICDL (Skillbox) site
How do I reset my Skillsbox (ICDL System) Password?
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Microsoft Office 365 (1)
How to install Office 365 on your Device
Progression (1)
ICDL - Progression Pathways
General (12)
Handbook and General Guidance (5)
(ICDL) Exams that work on Mac
Can I suspend or postpone my course?
How can I request the deletion of my personal data from SOLAS?
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Live Classes (1)
Live Classes - Schedules, Recordings, and Access
Exams and Certifications (7)
How do I claim my exam voucher?
ICDL Exams General Information
ICDL Exam Booking - Detailed Exam Booking Information
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Technical Support (6)
Videos Not Playing on Your Course (Pop‑Up Blocker Settings)
How do I register for the Total Seminar Learning Hub (Sybex Books)?
How to answer the drag and drop questions in the quizzes in Moodle
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Study Skills and Wellbeing (5)
SQ4R – Developing Summary and Comprehension Skills
Study Skills: Tips to Help You Learn More Effectively
Mind Maps - Visual Study Tool
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Enrolment & Extensions (1)
I am unable to complete my course. What should I do?
Learning Material Providers (2)
Skillsoft General and troubleshooting Information
Labs Course Content Help and Troubleshooting
Practice Testing Providers (3)
How to Complete the MeasureUp Assignment
GMetrix Practice Tests – Learner Guide (FAQ)
GMetrix Practice Tests – Troubleshooting Guide
Certification Providers (7)
How do I re-schedule my exam (Pearson VUE)?
Certiport Exam Attempts and Resits
DMI - Certified Digital Marketing Professional - Revision and Exam booking
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Software (2)
Microsoft Office - Technical Issues
Adobe Creative Cloud - Licence Instructions
Privacy Notices (11)
Privacy Notice (ICDL)
Privacy Notice (DMI)
Privacy Notice (Certiport)
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Progressions Options (1)
MOS Certification Pathway – Build Your Credentials