Skillsoft General Information

TABLE OF CONTENTS

• Overview
• 1. Skillsoft Scheduled Maintenance
  • Scheduled Maintenance Windows
• 2. Skillsoft Course Playback and Exiting Correctly
  • Cause
  • Solution
• 3. Network Connection Issues
  • Cause
  • Solution
• 4. Skillsoft Books 24x7 Download Limits
  • Important Information
• 5. Browser Configuration Issues
  • Recommendation
• 6. Course Left Open or Inactive
  • Cause
  • Solution
• Need Help?
• Version Control

Overview

This article explains the most common issues learners may encounter when accessing Skillsoft content or when progress is not tracking correctly. It also provides guidance on preventing and resolving these issues.

1. Skillsoft Scheduled Maintenance

Your course material is provided by a third party supplier called Skillsoft.

Skillsoft performs regular scheduled maintenance, during which access to course content may be unavailable.

Scheduled Maintenance Windows

• Wednesdays from 6:00 am to 7:00 am
• Sundays from 6:00 pm to 8:00 pm

If you are unable to access your course during these times, this is expected behaviour.

If the system appears unavailable outside these maintenance windows, please report the issue to Cenit College for investigation.

2. Skillsoft Course Playback and Exiting Correctly

Progress tracking can be affected if a course is closed incorrectly.

Cause

If you close the course using the browser close option instead of the Course Player Exit button, progress may not be saved correctly.

Solution

Always exit a Skillsoft course using the Exit button located in the Course Player.

If you see a warning message when closing a tab or browser, select Cancel and exit using the Exit button instead.

3. Network Connection Issues

Cause

An unstable or temporary internet connection can prevent progress from saving correctly.

• Weak or unstable WiFi
• Public or shared networks
• Temporary service interruptions

Solution

Ensure you are connected to a strong and stable network before starting a course.

If possible, use a wired Ethernet connection instead of WiFi.

4. Skillsoft Books 24x7 Download Limits

Skillsoft Books 24x7 includes download limits to ensure fair usage.

Important Information

Each learner can download up to 15 chapters within a 90 day period.

After this period ends, the download counter resets.

5. Browser Configuration Issues

Progress and playback issues may occur if your browser is not configured correctly.

Recommendation

• Your browser is up to date
• Pop ups are allowed
• Cookies and local storage are enabled

6. Course Left Open or Inactive

Cause

The Course Player uses inactivity timers that can affect progress tracking.

Solution

If you expect to step away from training, exit the course properly to ensure progress is saved.

Need Help?

If you have technical issues or have questions, you can contact Support through the support portal.

Version Control

Current version: v1.0
Last updated: 09 April 2026
Owner: Cenit College

This article reflects current processes. In line with Cenit College policy, processes may be amended where required to meet operational, regulatory, or awarding body requirements.