What to do if you fail the ICDL diagnostic (below 85%)

Minimum diagnostic score

To proceed to an ICDL exam, you must achieve a minimum score of 85 per cent on the relevant diagnostic test.

The diagnostic test checks your readiness for the exam and helps identify any areas that need further study.

If you did not reach the required score

If your diagnostic score is below 85 per cent, you must complete the steps below before attempting the diagnostic test again.

1. Open your diagnostic test report using the test link provided.
2. Review the areas where your score was below the required standard.
3. Revisit the relevant video lessons and study those sections carefully.
4. Complete all associated exercises and quizzes.
5. When you feel confident, attempt the diagnostic test again.

Diagnostic attempt limits

Please be aware that there is a limit on how many times you can take each diagnostic test.

• A maximum of three attempts is available for each diagnostic test.

Once all attempts have been used, you may need to contact support for further guidance.

Need Help?

If you have technical issues or have questions, you can contact Support through the support portal.

Version Control

Current version: v1.0

Last updated: 10 April 2026

Owner: Cenit College

This article reflects current processes. In line with Cenit College policy, processes may be amended where required to meet operational, regulatory, or awarding body requirements.