Videos Not Playing on Your Course (Pop‑Up Blocker Settings)

TABLE OF CONTENTS

• Why videos do not play
• How to fix the issue
• Recommended troubleshooting steps
• Need Help?
• Version Control

Why videos do not play

If you are unable to view videos in your course, this is most commonly caused by pop-up blockers or browser security settings.

Some course videos open in a new window or an embedded video player.

If pop ups are blocked, the video player may not open correctly.

This can result in videos:

• Not playing at all
• Opening briefly and closing
• Appearing to load but not starting

This issue can affect learners using:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari

It can also be caused by:

• Built-in browser pop up blockers
• Browser extensions such as ad blockers
• Security or antivirus software with pop-up blocking enabled

How to fix the issue

To resolve this issue, you need to allow pop ups for the course website in your browser settings.

Once pop-ups are allowed, refresh the course page and try opening the video again.

You can watch a short step-by-step video tutorial showing how to adjust pop-up blocker settings:

Recommended troubleshooting steps

If videos still do not play after allowing pop-ups, please try the following.

• Refresh the course page
• Log out and log back into your course
• Try a different browser
• Temporarily disable browser extensions such as ad blockers
• Ensure your browser is up to date

Need Help?

If you have technical issues or have questions, you can contact Support through the support portal.

https://support.cenitcollege.ie/support/home

Version Control

Current version: v1.0
Last updated: 09 April 2026
Owner: Cenit College

This article reflects current processes. In line with Cenit College policy, processes may be amended where required to meet operational, regulatory, or awarding body requirements.